As you know, many changes have occurred within the previous few months. Our official launch of Aussie Wide Websites Support, has now arrived. In prior correspondence, we have sent information regarding the location of our Support Desk which may be accessed 24/7 using the contact page on our website to address all your concerns or requests.

Our Billing Policy is available from our website - Here

The main purpose of this announcement is to advise all clients of a major change in our Billing policy and procedure. This will be strictly enforced with the application of our automated billing program from November 1, 2023

To assist you with this service, we wish to detail the process that will be undertaken when your subscription becomes due for renewal.

Our new automated billing facility will now generate and remit your invoice to you 7 days before it is due for payment.

An unpaid invoice reminder notice will be generated in 5 days if the account has not been paid. If paid, no reminder is produced.

In light of recent events of customers not paying invoices on time, we have implemented the following policy:

• Reminder #1 will be sent out 2 days after the payment due date.
• Reminder #2 will be sent out 7 days after the payment due date.
• Reminder #3 will be sent out 14 days after the payment due date. After this is sent out, we reserve the right to suspend your account for non payment.
• Failure to remit payment after 7 days of your final reminder notice will result in automatic account termination from our processed billing department.

If your account is suspended for failure to remit payment, we may request a $25.00 reactivation fee to cover administration costs.

This new policy is intended to prevent customers from receiving services, when payment has not been received and updated to their account. Customers who do pay on time can not be affected by this new policy. We offer automated payment systems for your convenience via credit card and bank transfer. If you or your company is having issues paying for services rendered, please contact us - accounts@auswidewebsites.com.au, and we will work out arrangements for payment.

Should you have any questions regarding our updated policy, please contact us on 0493 211 322 during business hours AEST, and a representative will be more than happy to address any concern.

As always, we thank you for your business, it is appreciated.

Regards 

Network Operations Support