What if I can't pay my invoice by the due date? Will my account be suspended?

All invoices have a grace period of 14 days after the due date before our billing system applies any automated suspension.

If you require more than 14 days after the due date to pay your invoice, please submit a ticket to our Accounts Department with your Client ID, Invoice number, and the date you will be able to pay. 

Payment extension requests are reviewed on a case-by-case basis by our Billing Department Manager and are not guaranteed.

Please note : Our system is designed to automatically charge your credit card on file starting on the due date; our grace period or an extension does not stop this automated process should this be your preferred method of payment.